Refund policy

Last Updated: June 2026

Overview

At Navy Stickers Plus, we take pride in providing high-quality military-themed products and excellent customer service. Many of our products are custom-made, printed on demand, or personalized specifically for each order. Because of this, certain restrictions apply to returns, exchanges, and refunds.

Please review this policy carefully before placing an order.

Made-to-Order and Personalized Products

Many items sold by Navy Stickers Plus are produced specifically for each customer after an order is placed. Due to the custom nature of these products, we do not accept returns or provide refunds for:

Change of mind
Buyer’s remorse
Incorrect size selected by the customer
Incorrect customization information provided by the customer
Ordering mistakes made by the customer

Please carefully review all product details, customization information, and sizing charts before completing your purchase.

Eligible Returns and Refunds

We will gladly provide a replacement, exchange, or refund for:

Products damaged during shipping
Manufacturing defects
Incorrect items received
Significant printing or production errors
Products that differ substantially from the item ordered

Non-Eligible Returns

We do not accept returns or provide refunds for:

Incorrect size ordered by the customer
Normal variations in color due to monitor settings
Minor variations that do not affect product functionality
Sale, clearance, or discounted items
Requests submitted more than 30 days after delivery
Items returned without prior authorization

Return Request Window

All return or replacement requests must be submitted within 30 days of the delivery date.

Requests received after 30 days may not qualify for a refund, replacement, or exchange.

How to Request a Return or Replacement

To begin a return request, please contact us and provide:

Order number
Description of the issue
Clear photos showing the damage, defect, or error

Email:

NavyStickersMIP@gmail.com

Our team will review your request and respond within 3 business days.

If your request is approved, we will provide return instructions and a Return Merchandise Authorization (RMA) when applicable.

Please do not return products without prior authorization.

Refund Processing

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

Refunds will be issued to the original payment method used during checkout
Processing may take up to 10 business days after approval
Banking institutions may require additional processing time

Exchanges and Replacements

If a product arrives damaged, defective, or contains a production error, we will replace the item with the same product at no additional cost whenever possible.

If a replacement cannot be provided, a refund may be issued.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

Shipping damage
Manufacturing defects
Incorrect item shipped
Production errors

Original shipping charges are non-refundable unless required by law.

For returns valued over $75, we recommend using a trackable shipping service.

Sale and Clearance Items

Sale, promotional, clearance, and discounted items are considered final sale and are not eligible for refunds unless they arrive damaged, defective, or incorrect.